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How to Tell Anyone Anything: Breakthrough techniques for handling difficult conversations at work by Richard S. Gallagher
9.99 AUD
Category: Business
No one likes to be criticized. But when feedback is necessary whether it's with a boss, someone we manage, or another co-worker it takes great communication skills to successfully get the message across with feelings and relationships intact. Drawing from the latest thinking in psychology on how best to ...Show more
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations by Richard S. Gallagher
14.99 AUD
35.00 (57% off)
Category: Business
The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use ...Show more
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